Terms & Conditions | Duroc Foods



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Terms & Conditions

The website www.duroc.co.za is currently in its final testing stage therefore a representative from Duroc Foods will contact you to confirm product availability, weights and pricing on orders. Due to all our items being fast moving, pricing on this website is subject to change without any notice and orders placed are purely estimates. Should you like to confirm any price telephonically before ordering please feel free to phone our call centre at 015 293 0105.

Delivery is currently available in certain areas in and around Limpopo.

1. General

1.1 For purposes of these General Terms and Conditions and elsewhere on the website, "Duroc Foods" means Duroc Foods CC, Reg nr: 1987/023788/23. Duroc Foods CC’s head office is located at 28 Yster Street Ladine Polokwane; email address: customerservice@duroc.co.za.

2. Application

2.1 These General Terms and Conditions will apply to any and all agreements and legal relations pursuant to which Duroc Foods CC acts as supplier of items.

3. Product specifications and Pricing

3.1 Duroc Foods CC will not be required to execute an order or compensate a buyer for any loss if Duroc Foods CC made an error when presenting the item, formulating its characteristics or stating its price, and

i) it should have been clear to the buyer that such involved a printing error; or
ii) if the buyer should not, under the circumstances, have reasonably relied on Duroc Foods CC delivering quoted item, with stated characteristics, at this price.

4. Prices

4.1 Products sold by Duroc Foods CC are billed in Rands and include VAT.

5. Market

5.1 Items are currently delivered to buyers in the Republic of South Africa. Purchase agreements are concluded with natural persons not acting in the course of a profession or business only. Therefore any VAT charged will not at any time be refunded.

6. Costs of Delivering the Items

6.1 All prices of the items posted on the website are exclusive of delivery costs.

6.2 Delivery costs will be stated separately when settling the order and may vary daily and for each order.

7. Delivery and Delivery Period

7.1 Duroc Foods CC shall endeavour to supply the items ordered, provided that Duroc Foods CC has such items in stock, to the delivery address within 5-10 working days of the order confirmation and the required receipt of payment. Prior to delivering an order, the buyer may be contacted to verify the correctness of the order. This may cause some delay in delivery. When registering, buyers must state a telephone number on which they can be reached during the day (such as their number at work or a mobile phone number), so that the delay, if any, will be as short as possible.

7.2 The delivery periods referred to above are of an indicative nature only. Should any order not be delivered within 30 days, the buyer will be entitled to cancel the order at no charge.

7.3 Duroc Foods CC shall arrange delivery by post or dispatch orders in any other way, at Duroc Foods CC’s sole discretion. Note that a signature will be required for receipt of all deliveries.

7.4 Duroc Foods CC may dispatch the delivery in parts, however, any extra costs for such additional deliveries will be borne by Duroc Foods CC.

8. Stock Availability

8.1 Stock on offer is limited. Duroc Foods CC shall take all reasonable efforts to discontinue the offer as soon as stock is no longer available. However, should items still be offered after stocks are sold, Duroc Foods CC shall only be liable to refund monies where it is unable to fulfill orders at advertised prices.

9. Payment

9.1 Payment is accepted via credit card (Visa), debit card (Visa or Maestro), Zapper, Mobicred and instant EFT on the Payfast portal. Customer details will be stored by Duroc Foods CC separately from card details which are entered by the client on Payfast’s secure site. Duroc Foods CC takes all reasonable steps to scrutinise all transactions to prevent attempted fraud and a transaction may be refused if Duroc Foods CC is not satisfied with its legitimacy.

10. Agreements of Sale

10.1 Placing an item in a shopping basket, or adding it to a wishlist without completing the purchase cycle, does not constitute an agreement of sale between Duroc Foods CC and the purchaser. Users cannot hold Duroc Foods CC liable if such items are not available when the purchase cycle is completed; and Duroc Foods CC may remove such an item from the shopping basket if no stock is available. An agreement of sale between Duroc Foods CC and a user only comes into effect if and when a credit card authorisation is received from the issuing bank. Duroc Foods CC reserves the right to refuse to accept and/or execute an order without giving any reasons. Duroc Foods CC also reserves the right to in its sole discretion cancel orders in whole or in part as circumstances dictate, in which event Duroc Foods CC shall only be liable to refund monies already paid by the user.

11. Returns / Refunds Policy

11.1 Duroc Foods CC shall return products or refund customers in accordance with Sections 55 and 56 of the Consumer Protection Act 68 of 2008 and its Returns/Refunds Policy set out below.

11.2 Products may not be returned unless the incorrect product has been supplied or the product is damaged or faulty upon delivery. In such an instance Duroc Foods CC will exchange the product on condition that

(i) the product is returned in its original condition - including packaging, documentation, and temperature.
(ii) the customer returns the product within 3 days of receipt and confirms same by sending a written notice to customerservice@duroc.co.za (within a 24 hour period).
(iii) The onus is on the customer to ensure that the goods returned are received by Duroc Foods CC within 3 days.

On receipt and acceptance of returned product Duroc Foods CC will make all reasonable effort to exchange said product, but if replacement is not possible Duroc Foods CC will refund the purchase price, including delivery cost. Such amount will be refunded within 30 days of cancellation, beginning on the day written notice was given.

 11.3 Products damaged on delivery - Should a product be damaged in any way or missing any items at the time of delivery, please notify us within 24 hours by logging a return with customerservice@duroc.co.za. Breakages not reported within 24 hours will not be refunded.

The faulty product will be collected from you at no charge. Once we have inspected the product and validated your return, we will replace the product as quickly as possible (if such a repair is possible/if we have the same product in stock with which to effect a replacement).

If we are unable to replace the product, we will credit your account with the purchase price of the product (note: a cash refund can be requested in lieu of store credit if preferred).

What constitutes a defect? Any material imperfection in the manufacture of a product or any characteristic of a product which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.

The following will NOT be regarded as defects and will not entitle you to a return under this Section 11.3:

  • faults resulting from normal handling
  • damage arising from negligence, user abuse or incorrect usage of the product
  • damage arising from a failure to adequately care for the product
  • where the specifications of a product, although accurately described on the website and generally fit for its intended purpose, do not suit you
  • signs of handling and/or repackaging.

12. Standard Warranty Policy

12.1 We do offer a warranty on products based on the Best Before date printed on the product, however proof that the cold chain was maintained is critical.

13. Special Promotions:

13.1 Every effort is made to feature all products shown on any sales promotional material. However, should a specific product become unavailable for any reason, Duroc Foods CC reserves the right to use that product image for all promotional elements without the guarantee of selling that product on the day.

14. Applicable Law

14.1 This site is hosted, controlled and operated from the Republic of South Africa and therefore governed by South African law.

15. Personal Data

16.1 Duroc Foods CC shall take all reasonable steps to protect the personal information of Users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000.

16.2 Duroc Foods CC will store the data provided by buyers in a data file. Such data will be used to execute buyers' orders and will be kept as long as necessary to handle any complaints about the execution of an order. No data will be passed on to third parties if such should jeopardise the buyer's privacy.

16. Changes To Agreement

17.1 Duroc Foods CC may, at its sole discretion, change this agreement or any part thereof at any time without notice.

17. Intellectual Property Rights

18.1 All the content, trademarks and data on this web site, including but not limited to, software, databases, text, graphics, icons, hyperlinks, private information, designs and agreements, are the property of or licensed to Duroc Foods CC and as such are protected from infringement by local and international legislation and treaties.

18. Domicilium

19.1 Duroc Foods CC chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature 28 Yster Street, Ladine, Polokwane 0699, South Africa.



  • Orders for fresh meat products will be delivered on Wednesdays and Fridays subject to date of order placement. Our sales staff will contact you for confirmation.
  • The item pictures may vary from actual product or packaging received
  • Prices of products may vary and will only be confirmed once processed by the Duroc Foods Sales Department